FAQ

BOOK A VENUE IN PARKS

1. SAFE MANAGEMENT MEASURES (SMM)

1. Why did NParks decide to reopen the event venues? 

In order to align with the Multi-Ministry Taskforce’s latest transition to a COVID-19 resilient nation, NParks decided to resume applications to hold events in selected parks.

2. What are the Safe Management Measures in place?

The Event Applicant shall ensure that the maximum number of participants at any one time at the Event shall not exceed the stipulated venue capacity.

Attendees are not allowed to gather in groups of more than the stipulated number of persons per group, in line with the prevailing group size limit. There should be no physical interaction or mixing with other groups. There should be no congregation of audience/groups mingling before and after the activities at the park, or during intermissions.

         The Event Applicant will need to abide by the relevant legislation not limited to

• The COVID-19 Safe Management Measures under the COVID-19 (Temporary Measures) (Control Order) Regulations 2020; and
• COVID‑19 (Temporary Measures) (Reopening — Control Order) Regulations 2022 for applicants applying for Live Performance events); and
• Infectious Diseases (COVID-19 Access Restrictions and Clearance) Regulations 2021. 

         More information can be found from the following websites:

• GoBusiness.gov.sg - COVID-19 Sector-Specific Requirements 
• Nac.gov.sg - Resumption of Live Performances (National Arts Council)
• Police.gov.sg/e-Services - Police-Licences/Public Entertainment-Licence
• sso.agc.gov.sg - COVID‑19 (Temporary Measures) (Reopening - Control Order) Regulations 2022

3. Is safe management measures (SMM) still required for activities held in Parks?

           Attendees will need to adhere to prevailing national SMM guidelines.

4. How is the venue capacity size limit determined?  

To align with the latest advisories, the venue capacity is determined based on the area capacity to allow ample space for circulation and movement of people within the venue.

5. Can we expand the event venue to nearby spaces, to provide more spaces for safe distancing? 

The activity should be confined to the venue space booked and not spill into nearby spaces. 

2. BOOK VENUES IN PARKS

6. How can I find out more about the venues in the parks?

You can find out more about the venues in the parks, such as the size and capacity, via our Venue Booking System. You can further refine your search through the filter functions provided (such as no of persons, indoor/ outdoor, type of use) and the system will list out the venues which best suit your needs.

7. How do I book the venues for events?

For activities/events which require set-ups or the need for exclusive use of space, you may proceed to make the booking through our Venue Booking System.

For activities/events without any set-up, and/or not held at the designated event site (i.e. non-exclusive use), please provide the officer-in-charge with the following details and they will respond to you as soon as possible.

8. Can I do a temporary booking? When will I need to make the payment for the Usage Fee? What happens if I don’t wish to proceed with the booking?

You should still make your application via the Venue Booking System, even if it’s a tentative booking, so that the venue can be reserved while the application is being processed and finalised.

For chargeable venues, a Payment Advice will be emailed to you for payment of the Usage Fee. If payment is not made within the specified period, the application will be automatically rejected. Do note that the application for the venue is approved upon receipt of the payment.

9. Can I arrange to see the venue first before making a booking?  

Yes, but before doing so, we advise you to first book the venue via the system, so that you can secure the date for your event tentatively at no charge. Upon receiving your application, our Parks colleagues will contact you to find out more about your event as well as to arrange for a site recce.  

10. Are there Usage Fees applicable to book the venues?

Yes, you may be required to pay a Usage Fee and taxes, such as goods and services tax (GST) for the use of some venues. The information on the venue charges is reflected under ‘Venue details’. Do note that the approval of the application and venue reservation is subject to full payment of the Usage Fees by the Applicant to NParks. 

11. Can I attempt to book the venue if the entire month is blocked out?

If the venue is unavailable for booking for the whole month, it is likely to be reserved for maintenance. Please book another venue.

12. How do I pay for the venue that I have booked? What kind of payment does VBS accepts?

You can log into the Venue Booking System to make payment for the venue with a credit card.

13. How can I cancel my venue booking after it has been approved?

You can log in to the Venue Booking System to cancel the application. Do note that cancellation charges apply:

• 30 days or more before the commencement of the event

A cancellation charge of 20% of the prevailing Usage Fees, or $50 (whichever is higher) shall be imposed for any cancellation made.

• Less than 30 days prior to the commencement of the event

A cancellation charge equivalent to the full Usage Fee shall be imposed for cancellations made.

14. How do I know if I have successfully placed my bookings for the venue?

You will receive an email notification from NParks with the Subject ‘Booking Acknowledgement for Park Venues’ to indicate that your application has been received.  

15. There is already an existing booking on my preferred venue/date. Can I be placed on a waiting list? How? 

If your preferred venue/date has been booked, please consider alternative venues or dates for your event.   

16. Must I be present at the event if I am the one who booked the venue?

There is no need for the applicant to be present at the event. However, you should remain contactable during the event for urgent matters. 

17. I need to make a booking urgently within 30 days. How do I proceed? 

You should submit the completed application at least 1 calendar month before the commencement of your event. We regret that we are unable to accept last minute bookings.

18. How far ahead in the year can I book the venue? 

The bookings are released six months to one year in advance.

19. Does NParks provide tentage or other logistic services?

NParks only provides the use of the venue. Some event spaces have provisions for power and water supply. You can find out more when you explore our parks via the Venue Booking System.

20. Must I engage a cleansing contractor for my event, even if the event will not generate rubbish?

The Department of Public Cleansing (DPC) which is part of National Environment Agency (NEA), monitors the cleanliness in our parks. You may contact NEA at 6731 9673 for their advice.

21. I would like to book other parks and playgrounds not listed in the Venue Booking website, how do I apply for its use?

To apply to use other parks and playgrounds not listed in the Venue Booking website, please send the details of your booking request via www.nparks.gov.sg/feedback.

3. SIGN UP / LOG IN TO BOOK A VENUE

22. Why do I need to sign up for an account in the Venue Booking System?

Applicants who wish to book a venue in our parks will be required to Sign Up to create an account through the Venue Booking System. After you have signed up, you will be able to Log In anytime to monitor the status of your booking application easily, make payments, track past bookings as well as amend your bookings at your convenience. You also need not fill in your particulars again for subsequent venue applications.

23. What information do I need to sign up for an account?

You will be prompted to provide your personal particulars and contact details. For subsequent visits, you can simply Log In to the Venue Booking System using your SingPass credentials.

24. I am making a booking on behalf of my company. Do I still need to sign up with the Venue Booking System? 

Yes, you will be required to Sign Up to create an account with NParks if you wish to book a venue in our parks. When you are making the booking, you can indicate that you are making the booking on behalf of your organisation.

25. How will I be notified that I have successfully signed up and created an account?

You will receive a system-generated email notification from NParks when your account has been successfully created. Subsequently, you can log into the Venue Booking System to manage or update your bookings easily.

26. I have issues with my Password. What should I do?

You may provide your feedback to us via www.nparks.gov.sg/feedback.